Section 2 - Terms & Conditions

By making a booking with Ceylon LK (Pvt) Ltd, you confirm that you have read, understood, and accepted the following terms in full.

2.1 About Ceylon LK

Ceylon LK (Pvt) Ltd is a registered inbound travel company operating under the laws of Sri Lanka. We act as a destination management company (DMC) and travel service coordinator, facilitating the arrangements made by our guests within Sri Lanka. All bookings are subject to the terms below.

2.2 Booking & Payment

  • A non-refundable deposit of 25% of the total booking value is required to confirm any package or multi-day tour.
  • The remaining balance must be settled no later than 45 days prior to your departure date.
  • For bookings made within 45 days of departure, the full amount is payable at the time of confirmation.
  • Day tours must be paid in full at the time of booking.
  • Bookings are not confirmed until a written confirmation has been issued by Ceylon LK and the applicable deposit or full payment has been received.

2.3 Accuracy of Information

Ceylon LK makes every reasonable effort to ensure that all descriptions, itineraries, inclusions, and pricing on our website and in our proposals are accurate at the time of publication. However:

  • Prices are subject to change due to fluctuations in supplier costs, currency exchange rates, or government taxes. Any price change affecting a confirmed booking will be communicated in writing before it is applied.
  • Images, hotel descriptions, and activity details are indicative and may vary slightly from actual conditions on the ground.
  • Ceylon LK reserves the right to substitute accommodations or activities of an equivalent or higher standard where circumstances outside our control require it.

2.4 Guest Responsibilities

As our discovery partner, you agree to the following:

  • You are responsible for ensuring that all members of your party hold valid passports, visas (including the Sri Lanka ETA), and any required travel permits for the duration of your stay.
  • You must inform Ceylon LK of any medical conditions, dietary requirements, mobility considerations, or special needs at the time of booking so we can plan accordingly.
  • You agree to conduct yourself responsibly and respectfully toward the cultural, natural, and religious heritage of Sri Lanka, including following our guide's instructions at all times.
  • Participation in adventure activities (such as white water rafting, trekking, or surfing) is entirely at your own risk. You confirm that you are physically fit for any activity you choose to undertake.
  • Ceylon LK operates a zero-tolerance policy for irresponsible or disrespectful behaviour toward local communities, wildlife, or heritage sites. We reserve the right to remove any guest from a tour for breach of this policy without refund.

2.5 Travel Insurance

Comprehensive travel insurance is mandatory for all guests travelling with Ceylon LK. Your policy must cover at minimum:

  • Trip cancellation and curtailment
  • Emergency medical treatment and evacuation
  • Personal accident
  • Loss or theft of personal belongings

Ceylon LK is not responsible for any costs incurred as a result of a guest travelling without adequate insurance coverage. We reserve the right to request proof of insurance prior to departure.

2.6 Health & Safety

  • Ceylon LK adheres to all applicable Sri Lankan health and safety regulations.
  • We operate 24/7 ground support throughout all journeys and maintain emergency response protocols.
  • In the event of a medical emergency, Ceylon LK will assist in coordinating care, but guests are responsible for all associated costs. Travel insurance (see 2.5) is therefore essential.
  • Ceylon LK will not be held liable for illness, injury, or other personal harm arising from circumstances beyond our reasonable control.

2.7 Limitation of Liability

Ceylon LK's liability in connection with any booking is limited to the total value of the booking itself. We are not liable for:

  • Indirect, consequential, or punitive losses of any kind
  • Losses arising from events of force majeure (natural disasters, political instability, pandemics, or other events outside our control)
  • Losses arising from the actions or omissions of third-party suppliers (hotels, airlines, activity operators)
  • Personal injury or loss of life where Ceylon LK has not been negligent

2.8 Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes arising from or in connection with your booking will be subject to the exclusive jurisdiction of the courts of Sri Lanka. We encourage all guests to resolve any concerns informally by contacting us first - we are always willing to listen and work toward a fair resolution.

2.9 Amendments to Terms

Ceylon LK reserves the right to update or amend these terms at any time. The most current version will always be available on our website. Bookings made prior to any amendment remain subject to the terms that were in force at the time of confirmation.